User Research Playbook for B2B Products
I was a Product Manager with years of experience in the B2C space by the time I started my own company. Back then, I thought I knew all about product discovery and delivery. Boy, how wrong I was!
Why did I create this?
I quickly found out that B2B is a whole different ball game. And talking to users about a product that's just starting is nothing like the product discovery for an already established product.
I’m naturally an introvert. I had no product-market fit. I asked all the wrong questions. I wasted months building the wrong things. Reality punched me in the face, hard. So I went back to the books. Great books like The Mom Test and Deploy Empathy helped me get a foothold in this world. Eventually, I mixed all my learnings, to create this framework.
It was like night and day. My product moved faster, I discarded assumptions without building anything, and better yet: when the time came to ship it, I already had clients in line!
If you are already using Notion, following this framework will help you move faster toward product-market fit. If you apply it diligently, you’ll fail faster so you can reach success faster too.
Problems you might be facing:
- I don't know what users want
- I’m building the features users ask me for and even still they don’t buy my product
- Users say they love my product, but never actually test them
- Talking to users is hard and I don’t know where to begin
- How do I know when to pivot?
- How do I know if I’m talking to the right people?
- How do I discover my ideal customer?
What you'll learn:
- How to break the product-market fit problem into hypotheses to test
- How to drive your user interviews to uncover real learnings
- When to pivot your product/feature and how
- How to talk to users to avoid “fluff” and empty promises
- How to treat customers who say “no” to you as a win
What you'll get:
12-page Notion template, containing:
- How to do product discovery
- How to talk to users (and how not to)
- Experimentation planner to drive your product discovery strategy
- User session tracker for your user research and learnings
- Sales pipeline for you to use as you transition user sessions to leads and finally to paying customers.
- Bonus sections on B2B sales procedures and roles